Policies
ATTENTION:
*Your order will currently take approximately 1-3 business days to process and then ship out. We strive to ship same day or next day but this is not always possible.
*Shipping delays happen with all carriers. Please account for this when ordering and order in advance so you are not in a rush.
IN STORE SHOPPING
We are not open to the public for instore shopping. Until we move to a larger location, we do not have the space available to offer an instore shopping area. Our location is NOT open to the public. You must place your order via website to pickup.
ORDER PICKUPS
Order pickup is available for customers willing to travel to the Central Florida area. We are conveniently located right off Highway 27. Please do not show up for pickup until you have received an email saying that your order is ready. Please wait at the door for someone to unlock it for you.
We will bring the order to you at the door as we have a friendly Jack Russell puppy as our security dog. Her name is River and she is extremely enthusiastic. She is still currently in training on how to greet customers appropriately and is not expected to graduate from this training in the foreseeable future. We do not want her backsliding on her minimal progress by being so overly excited for a new friend that she runs, jumps, flips, shouts, and smothers you with kisses anticipating her receiving the treats that our wonderful mail lady has her accustomed to.**
There is not currently a minimum for local pickup.
The pick up location is in Sebring, FL. Pickup hours vary based on staff availability. Please wait for an email saying that your pickup is ready. You can email southernscentsfragrances@gmail.com to arrange a specific pickup time if needed. We have regular business hours of Monday-Friday from 8a-5p but do not guarantee that we will be in the warehouse during those times. Arranging a specific pickup time/day with us is the best way to ensure that you can pickup your order at your convenience.
Orders MUST be picked up within 7 business days of us sending you the pickup email.
**If your order is NOT picked up within 7 days, your order will be cancelled, a restocking fee may apply ** We are understanding that different circumstances may arise that can result in a longer pickup time. Please reach out to us via email if something comes up and you need to delay your pickup.
Regarding Pickups....Add-On's will be available on a case by case basis. We cannot guarantee same day add-ons. Please make sure you get everything you need ordered before pickup.
Order Pickup - **PLEASE WAIT FOR AN EMAIL CONFIRMATION THAT YOUR ORDER IS READY FOR PICKUP**
Shipping, Returns, Policies & Terms
Please check your order confirmation to ensure that everything is accurate, including shipping addresses and items ordered. An order confirmation email will be sent to the email address on file with the order. If something is incorrect, please contact us immediately. We cannot guarantee that we can adjust your order as all orders are processed immediately.
Payment
We accept Visa, MasterCard, Discover, American Express, PayPal, and Klarna. Payment is due at time of purchase.
Payment Verification
Our website automatically verifies your payment information. If your payment is deemed as fraud, we will reach out to verify. We reserve the right to cancel ANY order that we deem to be possibly of a fraudulent nature or high-risk.
When making a payment via credit card, PayPal, or Klarna
Please ensure that ALL of your information was entered correctly. Please especially make sure that the billing address and zip code matches what is on file with your credit card's issuing bank EXACTLY (including any abbreviations or punctuation). If this information is correct and your card is declined, please contact your credit card company.
If you attempt to process payment multiple times with an incorrect address or zip code, your bank may show the charges as pending and hold the money (even though the charges are actually declined) until the charges fall off. The amount of time this takes can vary from 1 day to 30 days and will depend on your credit card company's discretion. We are not responsible for your repeated attempts to process payment, which may result in a hold on your funds.
Shipping
Please plan ahead and order your items well in advance of when you will need them. We have no control over how long UPS or the post office will take to get your package to you. We use the shipping method you chose. If you would like insurance protection you need to purchase a shipping option that offers that. Priority Mail and UPS currently have a $100 insurance included with the package price. If you choose First Class please note that this does not include insurance and you will not be refunded from the carrier if they lose your package.
We provide tracking numbers immediately upon shipping for all packages regardless of shipping method. Please use this number and go to the carriers website to track these packages. We see the same tracking information as you can on their websites.
**Due to shipping delays across the country, please allow additional time for your order to arrive.**
Processing & Transit Time - We strive to process orders same day or next day but that is not always possible. Our processing time is 1-3 business days. Weekends/holidays are excluded so please plan accordingly.
For your convenience, you can check general transit times below (please enter origin zip code 33870):
For the US Post Office: https://www.usps.com/priority-mail/map/
For UPS: http://www.ups.com/maps
Additional Shipping Costs
Please note that we may bill you prior to shipping your order for additional shipping funds if our online shipping calculator did not produce an accurate quote. Our online shipping calculator is accurate the majority of the time, however we do reserve the right to collect additional money to ship your order for any reason. The most common reason is for incorrect addresses or adding additional items to your order. We will never ship your order without collecting all necessary shipping funds beforehand.
Shipping Methods
We reserve the right to change the shipping method for your order at any time to allow for accurate coverage of shipping and packaging charges or to better suit the needs or requirements of the content shipped. Occasionally we will upgrade shipping to a faster service, without an additional charge, but this is not common or guaranteed and is only done under certain circumstances. We currently ship to all 50 states in the US** and Internationally upon request**. All orders are shipped via USPS or UPS.
Signature at Delivery
Unless specifically requested by you, the customer, we can authorize shipping carriers to release your package(s) without a signature at the delivery destination. If your package status shows delivered and you did not receive your package, it may have been stolen. We are not responsible for stolen packages. A delivery status releases us from all liability. If you would prefer signature delivery, you must put this in the comments section at checkout or give us a call before placing your order. Please note: We reserve the right to require signature delivery for any package at any time for any reason at our discretion. **There may be an additional charge for signature delivery.
Orders Not Received
If you did not receive your items, please contact the courier with your tracking number to inquire on where your package is.
PLEASE NOTE: Once your package leaves our warehouse, we are not responsible for it for any reason (this includes, but is not limited to, theft after delivery). We advise you to contact the courier if you notice any damage to your items.
UPS customer service: 1-800-742-5877
USPS customer service: **we advise you to call your local post office** 1-800-275-8777
Once the package leaves our hands we are not responsible for it. Please note that we will do everything in our power to help you retrieve your lost package. If you chose a shipping method that had insurance, you can file a claim with the carrier. If they accept your claim, they will mail you the check for reimbursement. We do not file claims for you but will help you with the process. You simply upload a copy of your order and fill in all necessary information. Claim information can be found on the carriers websites listed below:
USPS - https://www.usps.com/help/claims.htm
UPS - https://www.ups.com/us/en/support/file-a-claim.page
Order Mistakes/Errors Upon Receipt of Package
**Once your package has been received, all reports of incorrect items, missing items, or damaged items must be reported to Southern Scents Fragrances, Inc. within 3 days of receipt/delivery. We may require proof of error, such as but not limited to photos. We will not be able to make any adjustments after this time.
Items Missing
Our orders are double checked by our team before they leave our warehouse. We also double check the weight of all items in an order against the weight recorded at shipping. Many times items that appear to be missing from an order are either hidden among packing peanuts or packed inside another larger item (for example: small fragrance bottles may be packed with micas.) Please completely unpack everything and thoroughly search inside the box (and among packing materials such as peanuts). If you still notice a missing or incorrect item, please contact us immediately.
Adding Items to An Order, Cancelling Orders (or changing an order in any way)
We may not be able to change or cancel any order after it is placed online as we begin to process them immediately. This is to ensure timely processing of all orders and to not delay shipment. We cannot guarantee that we can cancel, modify or combine orders that were placed separately into one shipment. It may be possible to combine shipping on multiple orders if we are notified immediately after the first order was placed, but it is not guaranteed. Please contact us to inquire on combining shipments.
Product Safety, Pricing, and Information
Material safety & data sheets (and all available regulatory documents, with information originating from manufacturers) are always available to our customers (please reach out to us via email with any requests). We recommend obtaining SDS documents before using products (and IFRA & EU allergen docs as well before using something in a body product).
Our products are only meant for the purpose stated. Please ensure that you use caution with handling hot wax and chemicals (gloves, goggles and a ventilated area are highly recommended). None of our products should be used by children. Not all fragrance oils are safe for use in body products. Please see the detailed body product chart on each fragrance oil page to read the safety maximums in various body products. It is up to the customer to perform their own testing to ensure safety.
It is our goal to ensure our product pricing and information listed is up-to-date and accurate, however we are not responsible for any errors or omissions on our site. We reserve the right to cancel an order or items within an order where the pricing is found to be incorrect for any reason. Prices are also subject to change without prior notice due to fluctuations in market conditions.
Use Of Our Products and Advice/Help From Our Staff
While we make every effort to provide you with sufficient product information and guidance, it is ultimately up to you, the customer, to perform your own extensive research and testing to ensure compatibility, safety, and desired results. We are not responsible for your understanding or use of our supplies. Please note that we are not masters in all areas that our supplies can be used for. We learn from you as much as you learn from us!
We advise that you purchase small amounts of an item prior to buying a larger amount so that you can ensure that you are satisfied with it. For example, fragrance oils WILL VARY from supplier to supplier. We strongly advise you to purchase a 1 oz. sample size to ensure it will meet your needs prior to purchasing a larger amount and using it in any of your products.
Our products are carefully tested and packaged to ensure accuracy and quality prior to leaving our location. Southern Scents Fragrances, Inc. will NOT compensate or reimburse the buyer for unsatisfactory results in any of your finished products. We are not responsible for unsatisfactory results from using any of our products in any of your recipes. We will not accept returns or exchanges due to the nature of our products unless it was a mistake made on our end. (For example but not limited to: not liking a scent or not performing as you wanted in your finished product.)
Order Cancellations
We, Southern Scents Fragrances, Inc. reserve the right to cancel an order at any time for any reason.
If the order has not shipped, we will cancel it at no charge to you. If the order has already shipped, our standard return and refund policy becomes effective.
Returns/Refunds
In order to maintain the quality of our products, we are unable to accept returns on all fragrance oils, scented or unscented aroma beads, micas, freshies, glitters, and any used items. We encourage testing prior to purchasing large amounts of an unfamiliar item. All other items may be returned if we are contacted within 3 days of delivery with prior authorization. Please contact us at southernscentsfragrances@gmail.com to obtain authorization on returns. There will be a 10% restocking fee on returned items to cover the cost of processing the order. Southern Scents Fragrances, Inc. will not be responsible for the shipping costs on returned items and will not issue the refund until the items are received back to us, undamaged. Returned items need to be shipped back to us within 3 days of delivery. The original shipping cost will not be refunded.
If you receive an order where we have made an error, please contact us within 3 days of delivery at southernscentsfragrances@gmail.com.
If you receive an order that that has been visibly damaged, do not accept it from the carrier. Should you not be available when the package is delivered and you receive it damaged, please contact us within 3 days of delivery at southernscentsfragrances@gmail.com. Please include a picture of the damaged items in your email to us, and retain all damaged items and packaging.
Tax Exemption
In order to become tax exempt please submit a request via email. We currently only need tax exemptions for Florida. We will update this as more states exemptions are needed.
***Unfortunately we are unable to refund taxes paid on orders placed before a tax exemption has been applied to an account. If you notice that taxes are applied to your order after an exemption has been applied please contact us before placing your order.
Privacy Policy
We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Our Privacy Policy may change from time to time and all updates will be posted on this page.
Additional FAQs
SCENTED / UNSCENTED AROMA BEADS
What type of aroma beads do you use?
We only use high quality premium aroma beads. We have been using these for over three years and have never had a complaint. We know you will love them as much as we do!
Are some of your aroma beads discolored?
Yes. Some beads can be discolored due to the ingredients in the fragrance oils. We do not color any beads or micas or liquid dyes. Any color on the beads are a direct result of the fragrance oil. The pictures of the scented aroma beads are a general picture that is used across multiple listings. This may not accurately display the color of each specific scent as we have hundreds of scents and not enough time in the day to photograph each individual one. Feel free to reach out via email if you have a question about the color of a specific scented bead before purchase.
BUBBLEGUM BEADS
Can there be slight imperfections on bubblegum beads?
Yes. Bubblegum beads often have slight imperfections. This does not effect the quality of the beads, just gives it a unique characteristic. Many of the styles are actually handmade. Refunds or replacements will not be made for slight imperfections. Some imperfections can be removed with rubbing alcohol.
Why do the bubblegum beads look slightly different from the picture?
Actual colors may vary. This is due to computer monitors displaying colors differently and everyone can see these colors differently. The listings are for a random mix of 20mm bubblegum beads. This is a random mix. You are not guaranteed to get all of the designs pictured but they will be very close in color and/or design.
Can the hole sizes in the bubblegum beads vary?
Holes in most bubblegum beads are 2mm but sometimes the hole can be a bit smaller. I recommend using a 1mm stringing material. Anything larger will be more of a struggle to get through. If the hole is blocked you can easily clear it with a pointed tool.
If you're having trouble stringing a bead, try using an orthodontic flossing tool as a bead threader. These threaders can be found in most grocery stores by the other floss and toothpaste. Just fold your thread over the loop, put the pointed end through the bead hole, and pull your string through.